Booking Terms & Conditions

 

1. Accommodation

Excellent hotel and camping accommodation will be provided in line with the tariff and classification of the particular tour or safari program on offer. All rooms are either twin-bedded rooms or double bed with private bath or showers. Single rooms may be available with the payment of a supplement fee but not always be guaranteed. Some facilities have available triple beds upon request. The Categories assigned to hotels reflect the opinion of Kiroyera Tours.

2. Meals

Three meals are provided daily during a safari itinerary (Breakfast, Lunch & Dinner); and Bed & Breakfast in Zanzibar and any other city unless otherwise specified in the tour.

3. Taxes

The tour program includes hotel taxes as imposed by city and county governments, entrance fees to National Parks and Game Reserves, and airport taxes for intra-country flights. International airport taxes are not included.

(Please note that an 18% value added tax (VAT) on tourist services comes into effect on 1st July 2016. Our prices will incur this additional corresponding VAT amount.)

4. Tour Price

The prices quoted are inclusive of all transportation as per the itinerary, full board accommodations as specified, local flights and local departure taxes where applicable, park entrance fees, permits where applicable, tour leader and driver’s/guide allowances, and third party insurance. All to be paid in US Dollars.

Not included in Quoted Tour price:
Cost of obtaining passports, visas, travel insurance, excess baggage charges, items of a personal nature such as drinks, laundry, communication (calls, faxes, emails etc.) international flights or airport departure tax, deviations (any optional activities) from the tour itinerary, and gratuities and tips to tour leaders, drivers, rangers, trackers and hotel waiters, any other personal expenses. All to be paid in US Dollars.

5. Ground Transport

We operate a variety of transportation means including 8 Seater Safari Minibus, and 4 X 4 – 7 Seater Safari Land Cruiser. The type of transport utilized will be based on the specifications of the chosen itinerary, as well as the number of clients and the route taken. For reliable communications, our safari vehicles are equipped with both HF and VHF radios. Our Drivers and tour guides are fully trained and speak fluent English.

6. Flight Terms and Conditions

• Check in is 2 hours on domestic flights and 3 hours on international flights prior to departure
• Each quote is only valid for the specified dates, and fares are guaranteed only on confirmed and ticketed bookings
• Prices may change without notice according to availability of all services quoted, foreign exchange fluctuations and airfare increases
• Unless specified, airport taxes as well as fuel and war surcharges are not included in the quote
• Changes and cancellations after ticket issue are subject to airline cancellation and refund policy
• Please ensure you read and understand fully the respective Airline fare rules and conditions before you complete your ticketing transactions.

7. Travel Insurance

Passenger protection plan (or any travel insurance), which also provides protection against lost damaged luggage, is highly recommended. Check with your travel agent or ask a Kiroyera Tours representative for a quote.

8. Mode of Payments

We accept Credit Card payment and wire/swift remittances into our bank.

Clients will meet the cost of wire transfer which varies from Bank to Bank. For our purposes, Kiroyera tours will include a bank charge of USD$40 to be indicated in the client invoice.

On Credit card payments our credit card secure payment Gateway charge is 5% of the total invoice amount. The Invoice to the client will include the credit card charge.

9. Registration, Booking confirmation

Upon confirmation of availability, bookings require to be secured by a 30% deposit. Balance payable not less than 30 days prior to arrival. If a reservation is made within 30 days of arrival, the entire amount must be made within 7 days of the booking confirmation.

When booking your holiday with Kiroyera Tours please quote the tour name, the intended date of arrival and departure, number of people travelling in your party, sleeping/rooming arrangements and flight details, if known. This will ensure that our arrangements are concise and to your satisfaction.

All payments as quoted and invoiced must be received in full before the start of the tour. Kiroyera Tours will not provide the service unless full payment is received.

Group bookings of 5 rooms or more will be considered as special clients.

10. Payment Mode

All Quotations and Payments are in United States Dollars, unless otherwise specified, and shall be made by Credit Card or by Wire Transfer to our bank account (payment by Credit card is only acceptable when there are 4 weeks or more prior to arrival) – details to be provided on request.

Kiroyera Tours, on receipt of your payment, will  send you a copy of the receipt, thereby confirming your tour. All payments quoted and invoiced must be paid in full before the start of the tour. Kiroyera Tours will not provide the service unless full payment is received.

11. Cancellation

Generally, the following charges will apply from the date on which the company receives the written notification:-

Cancellation received 45 days or more prior to the commencement of a tour – you will receive a full refund less bank charges and our booking fee equivalent to US dollar $250 or 15% (whichever is higher) of the total refund value.
44 – 30 days—-50 % refund.
29 – 15 days—-25 % refund.
14 – 0 days —-No refund.

P.S Trip cancellation insurance is strongly recommended.

12. Tour Alteration

Kiroyera Tours reserves the right to alter any route or tour arrangement, to cancel the operation of any scheduled tour should the conditions necessitate. The right is also reserved to decline, to accept or to retain any member of a tour at any time. Should you fail to join a tour, then join it after departure, or leave prior to completion, there will be no refund of the unused sectors.

13. Transfer of Booking

In the event you are unable to travel due to extra-ordinary circumstances, we may transfer your booking to another party provided the arrangements remain the same and if suppliers (airlines, hotel etc.) are ready to accept the transfer.

14. Complaints

If the client has a complaint/refund query about any aspect of his/her holiday it should be reported immediately to the Kiroyera Tours tour leader on the specific tour. If the problem is not resolved to the client’s satisfaction, further complaint/refund query should be made by the client in writing to Kiroyera Tours Ltd not later than 30 days following completion of the holiday. Failure to do this, no claim may be brought against Kiroyera Tours Ltd.

Unused Services /Refunds:
There are no refunds for unused portions of the programme. It is understood and agreed that refunds will not be made to passengers who do not complete the tour for any reason whatsoever.
Arrangements:
Quoted tour rates include planning, handling and operational charges, based on the current rate of exchange and tariff as of December 2014.

 

Provisional bookings will be held at the discretion of Kiroyera Tours Ltd and our suppliers.

15. Viewing Animals and Mt Kilimanjaro

When it comes to game viewing and sighting Mt. Kilimanjaro, please be advised there are no guarantees. It is a privilege to see animals in their natural habitat. Mt Kilimanjaro can only be seen when there are no clouds covering it.

A gorilla permit guarantees you will trek gorillas to their location but does not guarantee that the gorillas be in plain sight.

Take only a photograph; leave only a footprint.

16. Guaranteed Departures

Kiroyera Tours guarantees departure of all group programs except cases of force majeure. This includes any major world event that adversely affects international travel patterns and circumstances beyond Kiroyera Tours control.

17. Responsibility/ Liability

Kiroyera Tours, its employees, shareholders, directors (collectively Kiroyera) does not own or operate any entity, except the camping and leisure site at Bukoba beach, which may provide goods or services for your trip (including, for example, lodging facilities, transportation companies, hotel facilities, airlines, including, without limitation, various entities which may be affiliated with Kiroyera and/or which may utilize the Kiroyera name, guides, food service providers, equipment suppliers, etc.)

In addition, Kiroyera Tours is not responsible for any negligent or wilful act or failure to act of any person or entity it does not own or control, nor for any act or inaction of any other third party not under its control.

Without limitation Kiroyera Tours is not liable for any direct, indirect consequential, or incidental damage, injury, death, loss, accident, delay, or irregularity of any kind which may be have occasioned by the reason of any act or omission beyond its control, including, without limitation any wilful or negligent or failure to act on breach of contract of any third party such as airline, train, hotel, local ground handler or safari operator whether or not is affiliated with Kiroyera or uses the Kiroyera name, and/or restaurant which is, to, or does supply any goods or services for this trip.

Similarly, Kiroyera tours is not responsible for any loss, damage, injury, death or inconvenience due to delay or changes of schedule, overbooking of accommodation, default of any third party, attacks by animals, sickness, the lack the appropriate medical care, evacuation to same, if necessary, weather, strikes, acts of God or government, acts of terrorism, force majeure, war, quarantine, criminal activity, or any other cause beyond its control.

Baggage is at “owner’s risk” throughout the tour unless insured. The right is reserved to alter or cancel itinerary, at Kiroyera Tour’s sole discretion, as maybe deemed necessary or advisable.

Kiroyera Tours reserves the right to decline to retain any passenger on any of its tours if, in its sole discretion, it deems retaining any such passenger as being detrimental to the tour. Tour arrangements are based on rates which are only guaranteed by advance deposit payment. In the absence of any advance deposit, there is no guarantee of availability and rates may vary accordingly.

All schedule airline flights are occasionally subject to overbooking or cancellation. If this occurs, Kiroyera Tours and/or its agents will use their best efforts to assist clients in boarding flights or finding alternative arrangement. Kiroyera, however, cannot be held responsible for denied boarding, or any cost incurred.

Changes in the Responsibility clause can be made only in writing signed by an officer of Kiroyera Tours.
Any and all disputes concerning this contract, the brochure or your trip shall be resolved solely and exclusively by binding arbitration according to the current rules of Tanzania Arbitration in Dar es Salaam, and in any such arbitration, the substantive law of Tanzania will apply.